A. PROGRAMME DESCRIPTION
1. The Club ITC Culinaire (hereinafter referred to as “Programme”) is the luxury
dining programme offered by ITC Limited (hereafter referred to as ITC). The same
is a paid programme offering a set of defined benefits to enrolled members.
B. DEFINITIONS
2. Member: Means a person whose application for membership of the programme
has been accepted by ITC and who is subject to the membership terms set
out herein.
3. Primary Member: An individual enrolled into the programme on payment of
the prevailing primary membership fee.
4. Spouse Member: An individual enrolled into the programme on a complimentary
membership on the basis of the primary membership of his/ her spouse.
5. Green Points: Means the points which are credited to the account maintained
in the name of the Member by making Eligible Spends.
6. Customer Care: Is the contact point of Club ITC Culinaire at
clubitc.culinaire@itchotels.in or 1800-103-2482
7. Participating Hotels: For complete list of Participating Hotels, please
visit the website www.clubitc.in/Culinaire
8. Participating Restaurants: All restaurants at Participating Hotels unless
specified otherwise.
9. Eligible Spends: Are the spends on the basis of which Green Points accrue
to the credit of the Programme Member and are monetary amounts (exclusive of ineligible
rates, taxes, discounts, paid outs, gratuities and service charges) spent by a Member
on identified brands of ITC and include the following:
a. While dining as a non resident at Participating Hotels, except Fortune and
WelcomHeritage Hotels - Expenses (exclusive of ineligible spends, taxes, discounts,
paid outs, gratuities and service charges) incurred by a Member towards any food
and beverage consumed at Participating Restaurants.
b. While staying at Participating Hotels, except WelcomHeritage Hotels - Expenses
(exclusive of ineligible rates, taxes, discounts, paid outs, gratuities and service
charges) incurred by a resident Member towards: Stay/accommodation, any food and
beverage consumed which are billed to the room account, any service availed billed
to the room account except banquet and conference expenses, any purchase of Essenza
& Fiama Di Wills personal care products billed to the room account, any purchase
of Kitchens of India ready-to-eat products billed to the room account, any purchase
of services at spas, business centers and salons, billed to the room account.
c. Eligible Food & Beverage spends: All expenses incurred at Participating
Restaurants by a Programme Member while dining including special menus, set menus,
buffets (with or without alcohol), soft and alcoholic beverages as well as spends
on In Room Dining, mini bar and Gourmet Shops; for dine in or take-away, will qualify
to be treated as an Eligible Spend.
d. At Wills Lifestyle stores: Expenses (inclusive of taxes) incurred by a Programme
Member at participating Wills Lifestyle stores towards purchase of: Wills Lifestyle
apparel and accessories, Essenza & Fiama Di Wills personal care products.
10. Expense incurred on banquet and conference spends and on special events
shall not qualify as an Eligible Spend.
11. Partner: Is the brand of a third party entity with which ITC has or may
have an alliance to enable the Programme Member to redeem Green Points.
C. ENROLLING INTO CLUB ITC CULINAIRE
12. Membership to the Programme is open to all individuals who are aged 18
years and above.
13. The membership is open only to individuals. Corporations, associations
or groups cannot enroll into the Programme.
14. The Programme is open to resident Indian nationals or a foreigner/non-resident
Indian holding a valid work permit and residing in India.
15. The Programme is not open to employees of ITC Ltd. and its subsidiary companies.
16. Membership and benefits of the Programme are offered at the sole discretion
of ITC and ITC reserves the right to grant or refuse membership.
17. Enrolment into the Programme must be in the individual's full legal name,
and will be processed only on payment of the prevailing membership fee in INR and
on submission of valid proof of identification, a latest passport size colour photograph,
a full and correct postal address and a valid telephone number in India and / or
a valid e-mail address. Both enrolling members would need to share all mentioned
information / documents.
18. On enrolment, Members shall be provided with a Club ITC Culinaire Membership
Card with such details as may be deemed fit by ITC including a membership number.
The card will be valid only for the period indicated on it.
19. The duration of the membership shall be for a period of 12 calendar months
from the date of issuance of the membership card. The date of expiry of both memberships
(Primary & Spouse) shall be the same, irrespective of the date of enrollment
of the Spouse member.
20. The Club ITC Culinaire Card may be used only by the Member in whose name
the card is issued and is not transferable. The Club ITC Culinaire Card will be
sent to the preferred postal address specified by the Member during enrolment.
21. Existing Club ITC Members, enrolling in the Programme will be provided
a new Card but will retain their Club ITC Membership Number. Their point balance
would be transferred to the new card.
22. By receiving the Club ITC Culinaire card or by referring to the membership
number during any transaction including a redemption request, a Member shall be
deemed to have accepted the terms and conditions for the Programme specified from
time to time at www.clubitc.in/Culinaire.
23. In case of non-receipt of Membership card and / or Green Points not credited
for Eligible Spends after the date of enrollment, it is incumbent on the Member
to communicate the same within 30 days of either of the events to the Club ITC Customer
Care, in writing.
24. In order to avail Programme benefits the Member must present the Club ITC
Culinaire Card.
25. If the Club ITC Culinaire card is lost, damaged or stolen, the Member must
inform ITC by calling or writing to the Club ITC Customer Care at 1800-103-2482
or clubitc.culinaire@itchotels.in.
D. CANCELLATION OF MEMBERSHIPS
26. Members wishing to cancel their Club ITC Culinaire membership may do so
within 30 days of issue of the membership card, by returning the membership card
and all accompanying certificates. Refund requests will only be entertained if the
Card and all certificates are returned.
27. Refunds will be made via cheque in case the membership fee had been paid
via cheque/cash/credit card. In cases where the Member had paid the membership fee
via redemption of Green Points, membership fee will be refunded by crediting back
the Green Points. Any Green Points redeemed, which were earned during the tenure
of the Club ITC Culinaire Membership, shall be deducted before a refund credit is
made.
28. Any Green Points earned by the Member during his / her Club ITC Culinaire
membership would be forfeit at the time of cancellation.
29. Programme Members who were Club ITC Members will return to their previous
Club ITC tier on cancelling their Club ITC Culinaire membership.
30. Members wishing to cancel their Club ITC Culinaire membership after 30
days of issue or renewal of the membership card shall forfeit the entire
membership fee.
31. In case there is a Spouse membership linked with the membership being cancelled,
the Spouse membership will also stand cancelled automatically.
E. MEMBERSHIP BENEFITS
32. Members of the Programme will earn Green Points and / or will be entitled
to savings and other benefits while incurring expenses on Eligible Spends at all
Participating Hotels and at Wills Lifestyle stores as per the terms and conditions
of the Programme.
33. The Programme accords the below mentioned earnings / savings to members:
*Applicable on food and all beverages for upto a maximum of 8 diners
34. The Program accords the below mentioned benefits to members:
a. Accommodation benefits at participating ITC
Hotels, WelcomHotels & Fortune Hotels:
?
No extra room charge for accompanying spouse
?
50 % off on published tariff for suites on weekends (nights of Fri
/ Sat)
b. Shopping benefits at Wills Lifestyle:
? Priority on
garment availability
? Doorstep
delivery of apparel
? Complimentary
monogramming service
35. Club ITC members enrolling into the programme will continue to enjoy all the
existing Club ITC Membership tier benefits listed above.
36. Members cannot maintain membership in, or earn points on multiple accounts.
F. EARNING OF POINTS
37. Points will be awarded on all Eligible Spends at Participating Hotels/Restaurants
and Wills Lifestyle stores only from the date of Member's enrolment into the Programme.
However, any Eligible Spend made at a Wills Lifestyle store during an end of season
sale or any sale promotion(s) shall not qualify as an
Eligible Spend.
38. Members can earn Green Points only on Eligible Spends from the Programme
commencement date. No points will be earned for any amounts charged before the commencement
date of the Programme. This includes cases where a Member has checked in to a hotel
before the Programme is launched at that hotel and checks out after the start date
of the Programme at that hotel. For example: if a member checks in on 01 September,
2014, checks out on 10 September, 2014 and the start date of the Programme for that
hotel is 08 September, 2014, then the member will earn points only for eligible
expenditure from 08 September,
2014 onwards.
39. Green Points issued have no monetary value and cannot be bartered or sold
by Members for cash at any point of time. These points may only be redeemed in accordance
with the Terms & Conditions of the Programme. Members have no ownership interest
in accrued Green Points and accrued Green Points are not the property of the Members.
40. Members may pool /transfer Green Points to the spouse memberships linked
with their account and vice versa. No other form of transfer / barter / sale / purchase
of Green Points is allowed.
41. Green Points will be automatically recorded if the Club ITC Culinaire membership
card is presented at the time of check-in/out, settlement of dining bills at participating
hotels or at the time of billing at Wills Lifestyle stores.
42. Green Points will not be credited unless the Card is presented while settling
transactions at Participating Hotels & Restaurants / Wills Lifestyle stores.
43. Points will only be available for redemption after they have been credited
into and reflect in the member’s account. Points that do not reflect in a member’s
account cannot be redeemed.
44. All Members will receive an update on points status post every transaction.
Additionally, members may log on to the Programme website, access their accounts
and view their detailed account statement.
45. Green Points can only be earned in whole numbers. In the event, the Green
Points for a transaction resulting in a number with decimal value, the number of
Green Points will be rounded up or down to the nearest whole number.
46. In cases where the Member or the Member's company is given a discount after
the stay has been completed, the appropriate number of points will be deducted from
the Member's balance although he or she may have already been communicated the point
status on the basis of the non-discounted amount.
47. ITC reserves the right to deduct points from a Member's account balance
if the points have been erroneously recorded under the account.
48. If a Member of the Programme is also a member of any other programme, loyalty
or otherwise, whose members / card holders are also entitled to benefits (discounts,
earning of points or any other benefits / privileges) at ITC Hotels, the Member
will have to select the programme he / she would like to avail the benefits of.
A Member cannot avail the benefits of any two programmes simultaneously for
the same transaction.
49. No Green Points will be credited for complimentary or barter rooms, houseguests
and free stays.
50. A Member, whose individual hotel bill is billed directly to a company/organization,
is eligible to earn Green Points on Eligible Spends. In case of conference / bulk
/ group billings, Club ITC Culinaire members can earn Green Points on Eligible
Spends towards their respective, individual room bills only subject to a maximum
of 3 rooms a night.
51. Subject to other terms, a Member eligible for any discounted price for
any Eligible Spend will earn Green Points only on the billed amount net of discounts
and exclusive of taxes. It is clarified that Green Points cannot be earned on purchases
made by any gift/privilege/discount/store credit or Gift Certificate, instant redemption,
etc., by whatever name called, issued by any entity including ITC.
52. For bookings through travel agents, Members are entitled to receive points
on 'Eligible Spends' inclusive of the travel agent's commission.
53. It is recommended that Members retain all invoices of dining experiences/
hotel stays/ Wills Lifestyle purchases until the point credit(s) for the transaction
has been communicated. In the event of dispute with respect to the accumulation
of Green Points/ Eligible Spends, the amounts specified in the invoices shall be
considered to be binding.
54. In case a Member does not receive Green Points for an Eligible Spend despite
having presented the card while settling the transaction, the member must communicate
the same to Club ITC Customer Care via mail/ e-mail/ fax or phone within 30 days
from date of transaction and would be required to supply a copy of hotel usage bill(s)
and/or invoice(s) of purchase at Wills Lifestyle store(s). No points will be given
for failure to supply original invoices.
55. This retrospective crediting of points will be offered to Members only
on presentation of original invoices. No crediting will be done where the Member
has failed to present his/ her membership card at the time of bill settlement.
56. Accrued points do not constitute property of the members. In the event
of death, the Club ITC Culinaire membership will be suspended and all accrued points
will stand cancelled.
G. REDEMPTIONS
57. Green Points may be redeemed instantly at (i) ITC Luxury Collection Hotels,
select Sheraton Hotels, select WelcomHotels and select Fortune Hotels to settle
bills (in part or full) against the point balance on the card or for issuance of
ITC Hotels Gift Certificates usable for purchase of stay/accommodation, food and
beverage, spas, business centre facilities, banquets, Kitchens of India products
and salons, where available; (ii) Instant settlement of bills (in part or full)
at participating Wills Lifestyle stores or issuance of Wills Lifestyle Gift Certificates
usable at Wills Lifestyle stores for purchase of: • Wills Lifestyle apparel and
accessories • Essenza Di Wills personal care products • Fiama Di Wills personal
care products; (iii) Issuance of John Players Gift Certificates usable at John Players
Stores for purchase of John Players apparel and accessories; (iv) Conversion of
Green Points to Partner airline miles as mentioned in
www.clubitc.in/Culinaire (v) Issuance of Gift Certificates for Partner products
(Tag Heuer, Bose, etc.). For details, contact Customer Care or log on to the Programme
website (vi) Issuance of Gift Certificates to the applicable extent for Travel House
services. (vii) Donations to ITC’s Mission Sunehra Kal with a minimum donation of
500 Green Points (thereafter in multiples of 500).
58. Green Points do not carry uniform values for the purpose of redemption
across different brands of ITC or Partners.
59. On redemption, the Member’s account shall stand debited by the number of
Green Points redeemed.
60. All policies for availability, cancellation, usage, stay, etc. that ITC
may have in respect of ITC Hotels, Wills Lifestyle, John Players, Essenza Di Wills,
Fiama Di Wills shall additionally apply to any availment by a Member of the products/services
of the relevant brand pursuant to a redemption or during incurring an Eligible Spend.
61. In case of instantaneous settlement of bills, upon redemption of Green
Points for adjustment against a part of the billed amount, the balance amount billed
shall be settled by the Member in cash and /or recognized credit/debit card.
62. Members may redeem Green Points for issuance of Gift Certificates by accessing
the Programme website, contacting Customer Care and requesting for redemption or
writing to
clubitc.culinaire@itchotels.in
63. Apart from the Terms and Conditions stated herein, the Terms and Conditions
printed on the reverse of a Gift Certificate shall also govern the receipt and utilization
of the Gift Certificate.
64. Partner entities may impose additional Terms and Conditions on redemption
of Green Points or usage of Gift Certificates, which shall be binding on Members.
65. The type of redemption being sought will determine the minimum number of
days required to process the redemption which could range from approximately 7 to
30 working days.
66. Taxes may additionally be levied on purchases via Gift Certificates, which
shall be paid for by the member in cash and/ or recognized credit/debit card.
67. All Gift Certificates will be sent to the preferred mailing address of
the Member reflecting in the Club ITC culinaire account. If an envelope is delivered
in a damaged condition, Members must not accept the same from the courier in order
to receive a replacement from ITC. No replacement of Gift Certificate will be provided
or any such request entertained if the Member has accepted the delivery of the Gift
Certificate.
68. Redemption requests once received or instantaneous redemptions once processed
cannot be reversed and the relevant number of Green Points shall stand debited from
the Member’s account on receipt of such redemption request or on instantaneous redemption.
69. All redemption options are subject to availability, supplier restrictions
and Terms and Conditions. ITC may without notice, withdraw or substitute any product
/ service from the existing redemption options.
70. ITC holds out no representation or warranty in respect of the quality of
the products and services of the Partner. All sale of products and services by ITC
are also on an ‘as is where is’ basis.
71. Delivery of merchandise will be made only to addresses within India.
72. Post redemption Members will not be entitled to any refund or credit for
the points redeemed.
H. RENEWAL OF MEMBERSHIP
73. Membership to the Programme is valid for a period of 1 calendar year from
the date of payment of membership fees. It will be renewed every subsequent year,
on payment of the prevailing membership fee. If a Member does not pay the requisite
fee, the membership to the Programme will not be renewed and the membership benefits
will not be available.
74. Members may renew their memberships in the last month of their membership
by contacting the Club ITC Customer Care via mail / e-mail/ phone/ fax.
75. Payment towards renewing of memberships may be made in cash/ cheque / credit
card / debit card or by redemption of Green Points (in case payment is to be made
by Green Points, the Member must have the requisite number of points in their account;
part payment via Green Points and another mode of payment is not permitted).
I. EXPIRY OF POINTS
76. In case members renew their Programme membership, all Green Points earned
and accumulated will be transferred to the new membership. Accumulated Green Points
do not expire / lapse as long as Members renew their Programme membership.
77. In case Members, who were previously Members of Club ITC, do not renew
their Club ITC Culinaire membership, they would migrate to the last Club ITC tier
held OR to a tier basis last year’s performance (existing Club ITC rules) whichever
is higher and their point balance would be transferred / uploaded to the new membership
card. From here on validity of the points would be governed by Club ITC Terms and
Conditions.
78. In case of non renewal of membership by Members (other than erstwhile Club
ITC members), they would migrate to Club ITC Silver tier OR a higher tier basis
performance and their point balance would be transferred / uploaded to the new membership
card. From here on validity of the points would be governed by Club ITC Terms and
Conditions.
J. ADDITIONAL TERMS
79. All interpretations of the Terms and Conditions and Programme rules shall
be at the sole discretion of ITC.
80. The Programme is applicable only at Participating Hotels, Participating
Restaurants and Participating Wills Lifestyle stores. However, certain restaurants
at Participating Hotels and certain Wills Lifestyle stores may not be part of the
Programme. (for complete and updated list of participating hotels, restaurants and
Wills Lifestyle stores please visit
www.clubitc.in/Culinaire).
81. The Programme has no predetermined termination date and may continue until
such time as ITC decides to terminate the Programme, at any time, with or without
notice to the Members. Accumulation of points will cease immediately on termination
of the Programme.
82. ITC reserves the right to add, modify, delete or otherwise change any of
the rules, conditions, privileges, benefits, rewards or reward levels pertaining
to the Programme at its sole discretion, with or without notice, even though changes
may affect the value of points already accumulated.
83. Without prejudice to other rights of ITC, the membership of a Member may
be terminated by ITC at its sole discretion without assigning any reason, in the
event ITC is of the view that any conduct of a Member is unacceptable or inappropriate.
84. Discontinued membership will result in the loss of all accumulated Green
Points and the cancellation of all Programme rewards, benefits and privileges.
85. Members are responsible for remaining knowledgeable about the Programme
rules and the number of points in their account. ITC will send correspondence to
Members to advise them of matters of interest, including point updates. However,
ITC will not be liable for any failure to do so and will not be responsible for
correspondence lost or delayed in the mail.
86. ITC disclaims all responsibility and liability with respect to any act
or omission by any of the partners, their directors, employees, agents or contractors.
87. ITC shall be entitled to use the personal information provided by the Member
for marketing of the Programme without further reference to the Member.
88. All communication will be mailed to the mailing address (postal and /or
e-mail) given in the enrolment form and it is the responsibility of the Member to
inform Club ITC Customer Care about any change in his/her address. All communication
will be deemed to have been received by the Member and ITC bears no responsibility
for communication not received or lost in the mail or courier.
89. All Club ITC Culinaire Members will receive an active RFID (Radio Frequency
Identification) enabled membership card. In case members want to opt out of this
service they are requested to call at 1800 103 2482 or email at
clubitc.culinaire@itchotels.in to have the same deactivated.
K. BINDING DECISIONS OF ITC
90. All decisions by ITC in respect of this Programme or any element thereof
including, without limitation, in respect of the number of Green Points credited,
exclusion of spends from Eligible Spends, redemption of Green Points, transfer or
conversion of Green Points, eligibility for or exclusion from the memberships election
of Club ITC Status, termination of membership at discretion of ITC, closure or earlier
withdrawal of Programme, etc. shall be final and binding on a Member or prospective
Member.
L. LIMITATION OF LIABILITY
91. ITC or its directors, employees, agents, affiliates or contractors shall
not be held liable for any direct, indirect, special, consequential, remote or punitive
losses, damages, costs and expenses, howsoever suffered or threatening to arise
against a Member or prospective Member, with or without any act, breach or omission
by ITC or its directors, employees, agents, affiliates or contractors, or its Partners
and their directors, employees, agents, affiliates or contractors.
M. APPLICABLE TERMS AND CONDITIONS
92. The benefits, privileges, terms and conditions for the Programme specified
may change at the discretion of ITC from time to time. All such changes shall be
effective from the date of posting at the website
www.clubitc.in/Culinaire and shall be binding on a Programme Member. Members
are requested to update themselves by visiting
www.clubitc.in/Culinaire on any changes thereto which may not be separately
intimated by ITC or brought to the attention of a Member.
N. JURISDICTION
93. Any and all disputes arising out of this Programme and its terms and condition
shall be subject to the exclusive jurisdiction of courts in Delhi.